When I tried to log in to the Disneyplus.com/begin app, which was renewed on October 27, 2021, the error “Please contact customer service” was displayed and some users could not log in. It seems that it is doing. Let Me Introduce You to This Issue.

Some Users Get a “Contact Customer Service” Error

At Disneyplus.com/begin which was renewed from October 27, 2021 today, when I installed a new app for the renewal and tried to log in with an existing account, the following error was displayed and I logged in. There is a problem among some users that they cannot.

Please contact customer service.

Please contact customer service.

You Can Contact Disneyplus.com/begin Customer Service from the Help Center.

Since some users have a large number of problems, there are some login problems (there may be various problems such as incorrect input information, account status problems, etc.). It seems that you are in a state where you can easily encounter.

About Measures

The cause of this issue is unknown at this time, so basically consider contacting customer service. In addition, some related items are posted on the following pages, so please refer to that as well.

Joined Disney + through DoCoMo before October 26, 2021

Check the status of your Disneyplus.com/begin subscription for Docomo billing *. If [Proceed to Disney + account registration] is displayed on the screen, click it and follow the on-screen instructions to proceed.