Disney Plus, a widely-liked streaming platform that launched in 2019, features content from Disney’s historic archives as well as the Star Wars and Marvel film franchises, to name a few. If you have Disney Plus, while it mostly operates as you would expect, you could occasionally get the service’s “Error Code 42.”
The 42nd error message states, “We’re sorry; there’s a problem getting you connected to the service. This mainly generic message informs you that the video you’re attempting to watch cannot be displayed. After confirming you are still attached to the internet, please try again. Usually, there was a connectivity or internet issue.
You can either take a break and spend some time reading a book, or you can try to find a solution so you can resume bingeing. Disney Plus Error Code 42 can often be resolved by following a few troubleshooting procedures, however, some issues are beyond your control.
Restart your streaming device
The simplest initial action to take if Error Code 42 appears when you choose a TV show or movie in Disney Plus is to reset the device. After unplugging your streaming media device for two minutes, plug it back in. Shut down and restart your computer, tablet, or phone if the issue is occurring on those devices.
Sign out and into Disney Plus
Sometimes the solution is as simple as signing out and back into Disneyplus.com/begin on your streaming device. On most devices, launch the Disney Plus app, choose your account icon, and then click Log Out. Try again after completely logging out, then sign back in with your username and password.
See if Disney Plus is down
Unfortunately, there may not be anything you can do to resolve the issue; it could be a Disney Plus outage. Although it happens infrequently, The simplest way to find out is to visit the Downdetector Disney Plus network status page or simply search for “is Disney Plus down” on Google.
Check your Wifi connection
Here’s a pro tip: Whether you have another device, see if you can use Disney Plus on it. If you get the identical error message on both devices and Downdetector doesn’t show an outage, your WiFi network is probably to blame.
Restart your WiFi router and internet modem. To do that, turn off both devices for at least two minutes, then after the modem has completed booting up, turn on the WiFi router. After your system has been restored, make sure you have a strong WiFi signal wherever you are attempting to stream.
Check your Wifi speed
The existence of a powerful WiFi signal does not guarantee that your internet connection meets Disney’s speed needs. Error Code 42 may be generated by Disney Plus if it determines that a slow internet connection has insufficient connectivity.
To verify the speed of your connection, type “internet speed test” into Google in a web browser. At the very top of the search results, click Run Speed Test. The test will run automatically. You might need to get in touch with your internet service provider if you receive a poor result.
Clear your cache
There may be a problem with the app’s data cache that stops it from establishing a reliable connection if you’re attempting to stream Disneyplus.com begin on a phone or tablet.
It’s simple to clean the cache on an Android device. Depending on the version of Android you use, the phases may change, but the overall flow is as follows:-
- Start the Settings app.
- Click Apps.
- Select Disney Plus from the list of apps.
- Select Storage & cache.
- Click Clear cache.
Perhaps clearing the app’s cache will make it run more smoothly.
Reinstall Disney Plus from the App Store after uninstalling it first, then log back into your Disney Plus account. There is no other method to clear the cache on an iPhone or iPad besides doing this.
Reinstall your Disney Plus app
If all else fails, you might try uninstalling and reinstalling the Disney Plus software. This may solve the problem if, for example, it works on other devices connected to the same WiFi network and you have narrowed the problem to a specific device and clearing the cache had no effect or you were unable to do so.
Take the affected device’s Disney Plus app out of the picture. Here are instructions on how to remove apps from the most widely used devices, and here is how to remove a streaming service from a Roku player. The specific process varies. Once Disney Plus has been uninstalled from your device, download it once more from the app store and log back into your account. Run a test after that to see if Error Code 42 has been fixed.